I wonder if such people would try to return a DVD to the store because the film was bad too?The only time in the UK I've seen complaints and refunds over a film was Matrix 3, but that was because the sound cut out for 2 minutes half way through so I feel that was a justified complaint towards the cinema.(Although saying this, I only ever watched it that one time and for all I know it was some really experimental scene where everything in the matrix goes silent due to the will of Neo or something.)